Appointment & New Patient information with our experienced male and female doctors at Main Street Medical Centre,  Pialba, Hervey Bay.

Patient Information



Opening Hours

Monday 7:30am to 5:30pm
 Tuesday  7:30pm to 5:30pm
Wednesday  7:30pm to 5:30pm
Thursday  7:30pm to 5:30pm
Friday  7:30pm to 5:30pm
Saturday  7:30pm to 11:30am
Sunday Closed

New patients

New patients are invited to complete our New Patient Form and Transfer of Medical Records Consent Form prior to your appointment.


Appointments

Appointments for standard consultations can be scheduled with your regular doctor or the next available doctor, depending on your preference and doctor availability.

Extended consultations are available on request. If you anticipate that your consultation will be longer than usual, please advise our friendly receptionist when arranging your appointment time.

Our appointments are classified and invoiced as follows:

Minor Service (Level A)

A brief consultation for an obvious problem characterised by the straightforward nature of the task that requires only a short patient history and, if required, limited examination and management.

Specific Service (Level B)

A consultation during which the General Practitioner obtains a selective history and  examination of the patient to assess and manage the health issue.

Extended Service (Level C)

A consultation during which more complex tasks are required of the General Practitioner and/or when he/she is presented with several alternative diagnoses  requiring a detailed history, examination, possible investigations, and management.

Comprehensive Service (Level D)

A consultation involving the General Practitioner obtaining an exhaustive history, performing multiple system examinations, and the possible arrangement and evaluation of complex investigations to narrow down multiple alternative diagnoses and determine the best treatment going forward.

 


Emergencies

If you are suffering a life-threatening emergency, please telephone 000 immediately to seek ambulance and hospital treatment.

 

For urgent cases, please telephone us immediately to discuss the problem or just come directly to the surgery. Or alternatively, contact 000.


Fees

Main Street Medical Centre is a mixed billing practice, and fees are dependent on the policy of your treating doctor. Our standard fee for a consultation (for those without Pension or Health Care Cards) is $76. Pensioners and Health Care Card holders can be bulk billed or billed at a reduced rate of $56.00, depending on the billing policy of your treating doctor. Veterans' Affairs patients are bulk billed. The fees mentioned are for a standard consultation but may vary depending on the length of your consultation.

 

Please contact us if you wish to discuss the fee for your appointment.

 

Our policy is that payments are to be made on the day of the consultation. Accepted payment methods include credit card, EFTPOS, and cash.


Parking

Off-street parking is available at the rear of the building. Street parking on Main Street is also available.


Privacy and Confidentiality

We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy and collection statement is available online or at reception. Further information is also available from the Office of the Australian Information Commissioner

on 1300 363 92.

Download
Main Street Medical Centre Privacy Policy
MSMC Privacy Policy.pdf
Adobe Acrobat Document 36.2 KB

Reminders and Practice Information

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise reception if you would like to withdraw from this free service.


After-Hours Coverage

Main Street Medical Centre works together with other local practices to provide an after-hours service for our patients.

If you require urgent medical attention after hours, please ring the surgery on 4128 3644. A recorded message will advise you how to get in touch with the doctor on duty. This may be a doctor from another local practice.

 

Consultations after hours may incur a fee.

 

ALWAYS PHONE 000 IN AN EMERGENCY.


How to obtain your Test Results

Please be guided by what your doctor tells you when he or she orders any tests, but as a general rule you will need to phone the surgery and make an appointment to discuss the results.

 

It is important that you always keep us informed of any change to your contact details, including your preferred telephone number, so that we are able to contact you if needed.